Need help with Bide? Email support@newkbyte.com. Please say whether you use iPhone or Android, your Bide app version, and what you were trying to do. Do not include private journal entries, habit details or other sensitive information.
Bide works without an account. Your habits, check-ins, reasons and journal are stored locally in encrypted storage on your device. Newkbyte cannot view or recover them.
If reminders or widgets are not updating, first check that Bide has the needed notification, background and widget permissions in your device settings. Restarting the device and opening Bide once can also refresh device-managed features. If the issue continues, email us with your device model and operating system version.
For questions about RevenueCat purchase records or other privacy requests, email support@newkbyte.com. If possible, contact us before clearing or reinstalling Bide and include your platform and approximate purchase date. See the Privacy Policy for details.
Bide is not medical care, emergency support or a monitored service. If you or someone else may be in immediate danger, contact your local emergency services. In the UK call 999, or Samaritans on 116 123. In the US call or text 988.
If you drink heavily or every day, or use benzodiazepines, stopping suddenly can be dangerous. Speak to a doctor before making a large change.